Assured Contracting, LLC

Assured installed our new flat roof and did an impeccable job! Frank was reliable, professional, courteous and made the whole process very easy. The whole process was a pleasure. The owner, Luciano has a 5 star company!

I paid for a brand new roof to be installed in August of 2023. Shingles are falling off the roof and the roof still leaking. I've called them several times now, no response. The salesman tacked on another 450$ to the last portion of the payment. Now they responded to this review. I called them back in April of 2024 and left messages. If you really want to be a good company, you can look at my records and call me. I spent 10 grand for the leaking roof your company installed on my house, also the roofers set their plywood on top on my Azul palm and caused it to knock of it's roots. When I went outside and saw that, I picked up the plywood and moved it off the palm myself.

I should start out by stating I am a bit of a perfectionist and expect high quality products/service when I spend large sums of money. My husband and I purchased an older home which needed new impact windows and doors. We received several quotes and Assured was competitive as far as pricing goes. Our salesman immediately disappeared after securing the sale. Calls and texts went unanswered, but when I did finally hear back there would always be some major problem they were dealing with. Never that they were simply busy- they were always in the midst of a crisis. After the work was "completed", we spent weeks going back and forth with the owner, Mauro. There were countless issues. After spending nearly $30k, the quality was definitely not what we were expecting. It took five or six attempts to correct the job. Eventually we settled on the "finished product" because we realized that was as good as Mauro and his team could do. About eight months later, we had a huge rainstorm. The skylights leaked and left big water spots on our ceiling. After close to a week, we finally got someone out to patch the hole in our roof. Mauro stopped responding to all communications and I had to eventually treat the ceiling for mold and repaint it myself, at my own expense. I would stay away from Assured Contracting and really do your research on the company you go with. *Update* In response to the Owner’s comments: Please show me where we ever said your work was “excellent”. From the get-go, it was apparent it was going to be a lackluster experience, which it most certainly was. The roof is not older, it’s about five years old. Never was there any water damage until Assured put their hands on the roof. I can post the text thread between me and the owner. I had to follow up every couple days to get updates. Most of the time I didn’t get an answer. I asked that instead of simply painting the damage and calling it a day, he please has someone check out attic to make certain there wasn’t any water damage up there. That never happened and my texts never got answered. Would I have rather had someone else come out with paint and correct their mistake? You bet! That simply didn’t happen and I took care of it myself. Instead of making excuses, take ownership of these poor experiences and use them ensure nobody else has to endure your complacency. After reading most of your reviews, and comments defending those poor reviews, it is clear your company cannot admit fault, therefore you aren’t learning from these mistakes. It’s just the customers fault each time. This is all intended as a word of warning to anybody looking for a professional contractor.

Horrible communication, don't return phone calls or text message, this company doesn't deserve a half star but you can only post if choose one. PLEASE! find another company to do your roof. otherwise you'll be waiting 3-4mos. if they even finish the job. I still haven't gotten a reply from my request for the 10yr warranty I was told in my contract agreement the job was finally finished over 4wks ago and not a response from the company.

I had roof replaced 3 years ago. Our 1st leak was march 2020 and i had to pay 1200 despite the 10 year warranty I was promised. I now have 2 more leaks and i have been calling for 2 weeks to get an appointment for someone to come out. My appointment was today an no one showed up. They didn't even give me the courtesy of a phone call to reschedule. I tried to call and was put to a voicemail that has a full mailbox. Do not use this company if you value your home and the things inside of it!