Maso Restoration

MASO RESTORATION FOR THE WIN Their professionalism gave me real peace of mind. What impressed me most was how they explained everything in plain language so I wasn’t overwhelmed. From start to finish it felt like they actually cared about our family and our home not just about finishing a job.

Highly Reccomend!! I called Maso Restoration late at night after a leak and he still answered. They came out right away and got everything under control. That level of service is rare these day

Nothing but the best things to say about this company... !! Tommy and his crew are always so helpful and accommodating. We've had two different issues now, and both times they came and fixed everything right away. I can't thank them enough for all their help- they also deal with the insurance company directly so I didn't have to worry about anything with that. Call them- you won't be disappointed!

The owner Tom was very involved and put my mind at ease during a stressful time .He assured me all would be ok and fixed within a reasonable time. I could not have been more pleased and impressed with his professionalism and work in my home . What a great crew he has!! I totally recommend Maso restoration:)

Owner & Team, I am writing to express my dissatisfaction with the service I have received from your company. I initially called with a serious concern, and while the first representative I spoke with (a woman) was informative and helpful, things quickly took a negative turn. She assured me that someone would be in touch later that day, but no one followed up as promised. She said if I have any further questions to call back, that the calls are routed to her phone. After calling back and leaving a message, I received a return call from the owner who answered my questions and indicated that someone would come out to assist. However, after providing my address, there was no further communication. I made several attempts to contact him by phone and text, but my efforts were met with no response, leaving me feeling ignored and uncomfortable. I understand that things can get busy, but the lack of follow-through and the failure to communicate has left me feeling unsafe and uncertain about how this situation was handled. If for any reason your company decided not to proceed with the service, I would have preferred transparency instead of being left in the dark. Unfortunately, due to this poor customer service and lack of professionalism, I would not recommend Maso Mold to others. I hope this feedback helps improve your customer service practices.