SERVPRO of Lakeland

My parent's winter home in Lakeland suffered water and mold damage when the AC unit backed up and sent lots of humid air into the home. After getting a two estimates, we chose ServPro because the price was better and includes a third-party environmental report at the end to verify the conditions are safe and healthy again. Robert and his team communicated clearly with us and coordinated well with our local representative (we're in Maryland). They also took a lot of pictures for us that we can use with our insurance claim. When the initial post-remediation test still showed some issues, they came back in to complete additional work at no additional cost. The second test passed and we were provided with all the photos and reports. Working through a process you don't understand, with people you don't know, and when you can't be onsite... is nerve wracking to say the least. ServPro of Lakeland made it comfortable and trustworthy.

When we moved into our new home we wanted the floors cleaned. Servpro did an amazing job! Everyone was wonderful to work with!

We had to have remediation due to a dishwasher leak. We had a few companies look at the job and give us estimates, and we spoke with friends. The feedback we got on SERVPRO was positive, so we contacted them. Robert Lay came out to see the job. We liked his attitude, plus their estimate was the most reasonable. Shawn and the team started the work on February 17th in the afternoon. They moved out our furniture and set up the plastic sheeting. The following day, they demolished the kitchen cabinets, removed the living room carpet, took down the lower half of the dividing wall between the two rooms, and installed several air scrubbers. Everything was thoroughly wiped down over the next few days, and they checked in daily to ensure the machines were functioning properly. On the 26th, the hygienist came out to retest, and Shawn came to meet with him, which he was not required to do. The next day, we learned we had passed with flying colors! The job lasted 10 days and was painless (aside from the sound of the scrubbers which couldn't be helped!), thanks to the SERVPRO team who were thorough, responsible, friendly, and helpful! We would HIGHLY RECOMMEND them!

Robert and his crew were amazing. We called and they were at our property within a few hours of our initial phone call. They rearranged their schedule to make sure they helped us with water damage. Robert has been very easy to communicate with and reach via phone or email. I would highly recommend them!

Robert Lay and his men assisted us with the water damage and mold cleanup. They came right in being professional, kind, and courteous. They took the stress out of the whole experience all while getting the work done. They rolled out mats to protect our floors and made sure to clean up after they left every day. They were respectful of our space. Thank you Servpro for everything. You were efficient, tidy, and kept us informed every step of the way. We will definitely recommend you to our family and friends.