United Water Restoration Group of Pinellas County

A few days before Christmas we had a water leak in our kitchen causing some extensive water damage in a few rooms. We called United Water Restoration and they were out to our home promptly the next morning to start their dehumidifying services. Their Lead tech Royce Hollandsworth and operations manager Luis Betancourt were so efficient, professional, great communicators, attentive to our case, and truly knowledgeable with their expertise, it was a pleasure working with them! Although, we still had to use the dehumidifiers through the holidays, it wasn't too bad considering we could trust this company was doing their very best to resolve our problem. Royce was out to our home daily to check the progress in dehumidification which was very reassuring this company cared about our home as much as we do. Would definitely recommend to anyone needing emergency Restoration from water damage!

Luis and Doug were extremely helpful with everything from the very start. Answered all my questions without getting annoyed by the abundance of them, and reassured me about everything they did. Honest company right here, with honest people working for them!

The upstairs neighbor's sewer pipe cracked, leaked for months into my closet ceiling, mold heavy, water damage heavier. Found the leak because my closet ceiling caved in... mold and plaster everywhere. Louise came out and used thermal imaging and showed me the wet vs the dry.... once the landlord approved the cost (which is one way to be sure they were NOT overpriced because my landlord is CHEAP) Doug was sent to get a sample of the plaster walls and he was great! The next day, Doug, Joe and Royce came and spent the day with me. The three of them have obviously worked together for some time and they were great. During an extremely stressful time they had me laughing as they were carrying soggy nasty material out of my house trip by trip. Their good natures made a terrible day the best it could be and they definitely made me feel like the only person that mattered in their world at that moment, not like their next job was more important. They took care to be neat and tidy and respectfully quiet when it was obvious I was working. The property management company that manages my apartment is great at finding the bottom of the barrel workers to 'fix' things in my apartment but they actually were ON POINT with choosing United Water. If there's ever an unfortunate event in which I am in need of work like this again, there is zero doubt about who will be called. Doug went the extra mile over the next week to check on the machines they'd left running and the plastic that was placed over the now plaster-less wall spaces. Great group of people you have there United, treat them well so they don't leave you one day. Whatever happens that you may need this service (and we know it's NEVER good things) you can know that the people coming to help are amazing humans that will make the bad be a little better!

Luis and his team, and Royce in particular did a great job cleaning up from an exploding glass shower door event. There was glass and debris everywhere and the cleaned it up quickly and professionally and documented it for insurance purposes. Friendly and reliable service. I would highly recommend for any restoration needs!

I’m am so happy l decided to call UWRG in Pinellas. I had a toilet overflow and although it looked to me to be some wet carpet and flooring, it was much more. Water went down to my second level. It’s amazing how water travels. They were professional and knowledgeable. They checked out both levels of my unit and explained in great detail what they found and their solution. Not to mention how quickly they handled the situation. Thank you guys! I really appreciate your service. I admit, I was stressed but they handled me in a caring manner.