United Water Restoration Group of Naples

I can’t thank Adrian enough for his incredible help during a very stressful time. After our home suffered major water damage and flooding, mold started to become a serious concern. stepped in and took care of everything quickly and professionally. He was not only knowledgeable and efficient, but also genuinely caring and supportive throughout the entire process

The team did a great job! Made me feel comfortable with an uncomfortable process. Keeping me informed at every stage. Happy with the end product!

Called Ben out due to high water bill... suspected pipe leak. Great communication leading up to appointment. Showed up on time, explained process clearly. Did a great job checking pressure of pipes. Kind and respectful. Wish more service proffessionals were of this caliber! Highly recommend!!

I have received excellent service from both Diana G. and Yvon T. from the United Water Restoration Co. They handled my work order efficiently and with much kindness. This was a stressful situation for me but they were very helpful. I give the highest commendation to them both. Camille Pandolfelli

Replying to the edited response from UWRG: Lets start with your $600 charge that you so 'graciously' did not charge me for....the reason I was not charged is because you DID NOT find the leak. Your technician claimed he had a hit in several areas but was not exactly sure where it was so he proceeded to dig along the ENTIRE length of the line approximately 65 feet. The hole in the pictures that has water in it IS NOT where the leak is, you can clearly see my hose line laying in the picture that your technician was using to soften the ground so he could dig more trenches. A different company had to come out and actually find the leak and it was nowhere near where you claim the 'water quickly filled the hole'. I am holding UWRG liable for the damages because you are the sole reason my 'poor condition' yard looks like a war zone. Take a harder look at the pictures in the review, my yard is a far cry from you alleged 'poor condition'. Then when you came back out to 'fix' the yard you threw 1 bag of dirt on the ground and 7 pieces of sod randomly. Didn't try to level it out....you didn't even cover the exposed pipes your technician dug up (mind you the exposed pipe is nowhere near the located leak). When I walk in the 'repaired' areas the ground sinks several inches. I cant even run my lawn mower in the damaged area cause of potential damages it would cause to my machine. Ben said that he found a landscaper that you have used before but he never showed up to give a quote. I did call several landscapers to get quotes, I did send you the lowest bid and yes it was $3600. They would have to re-grade the area and replace sod in all the effected areas not just 7 random spots. I was told directly by UWRG you wouldn't 'nickel and dime quotes we want it resolved' and yet you have ignored and refused to do so. All I have been asking for is for UWRG to fix what they broke....nothing more.....we are coming up on 2 months of this back and forth and I have yet to talk to anyone in person or on the phone regarding any of this. So how about you take a page from you own book and improve on your communication and customer experience. I look forward to further communications to resolve this issue. Thanks I was given the UWRG after calling the plumbing nerds to locate a leak in my main water line. Initially they were upfront and nice people. That didn't last long. They tore up a significant section of my front yard, dug some deep holes. They never found the actual leak in the line. When I repeated called them to repair my yard they gave me a run around for a couple weeks the showed up and threw a few bags of dirt and couple pieces of sod on the damaged areas. This did not fix the damages done. There are still big holes in the yard. My waterline is clearly exposed cause their 'fix' has since settled and compacted. I can't run my mower over the are cause of the uneven terrain would damage my mower. I reached out to them again and have been ignored and brush off constantly. The lack of communication is absolutely deplorable. I do not recommend this company to anyone for any reason.